COMPLAINT/GRIEVANCE REDRESSAL PROCESS

Overview

Aarthiq is committed to providing exceptional service to all clients and investors. We recognize that queries and complaints may arise due to service deficiencies, lack of clarity, or unmet expectations regarding our delivery standards. This process ensures prompt and fair resolution of all grievances.

GRIEVANCE REDRESSAL PROCEDURE

LEVEL 1: Initial Complaint Registration

Timeline: Resolution within 10 business days

How to Submit:

Option A: Email Submission

Send detailed complaint to: support@aarthiq.in

Include: Client name, contact details, nature of complaint, supporting documents (if any)

Subject Line: “Client Complaint – [Your Name] – [Brief Description]”

Option B: Written Letter

Address your complaint to:

text

Kind Attention:

Mr. Kapil Dubey

Complaint/Grievance Redressal Officer

Aarthiq

A-46/1,Ground Floor, Naraina Vihar

New Delhi – 110028

Required Information:

Full name and contact details

Client ID/Account number (if applicable)

Detailed description of the complaint

Date and time of incident (if applicable)

Supporting documentation

Desired resolution

LEVEL 2: Escalation Process

Timeline: If no response received within 10 business days of Level 1 submission

Escalation Contact:

Name: Mr. Mayank Prakash

Designation: Chief Executive Officer

Email: mayank@aarthiq.in

Response Timeline: Within 10 business days of escalation

When to Escalate:

No acknowledgment received within 7 business days of initial complaint

Unsatisfactory resolution provided at Level 1

Complaint remains unresolved after 10 business days

AMC PARTNER COMPLAINTS

Asset Management Companies (AMCs) and business partners can direct their concerns to:

Primary Contact: support@aarthiq.in
Subject Line: “AMC/Partner Concern – [Company Name] – [Issue Type]”

CONTACT INFORMATION

Primary Grievance Contact:
Email: support@aarthiq.in
Phone: [Contact Number]
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Escalation Contact:
Mr. Mayank Prakash, CEO
Email: mayank@aarthiq.in

Postal Address:
Aarthiq
A-46/1, Ground Floor, Naraina Vihar
New Delhi – 110028

Note: This grievance redressal process is designed to ensure fair, transparent, and timely resolution of all client concerns. We are committed to maintaining the highest standards of customer service and regulatory compliance.

Last Updated: 26/09/2025
Version: 1.0